Customer center

This privacy policy applies to Syversen International AB (“www.panos.com”) and states:

• what information is recorded about you when you visit our website,
• what we use the information for,
• what rights you have, and
• who you can contact if you have any questions

Syversen International AB is responsible for the processing of personal data registered in the online store, and can be contacted through the information provided in the Contact us section below.

The privacy policy was last updated on 01.01.22.

By accepting the privacy statement, you will receive communications from Syversen International AB after one purchase. This can be terminated at any time.

What we collect and why

When you visit our online store, we collect information about you. What is automatically collected is described in the section below.

Buy in the online store

In order to be able to deliver our goods to you when purchasing in the online store, we register personal information about you. This applies both if you shop as a guest ("guest user") or as a logged-in user in our online store.
Personal information that we collect in connection with purchases is

Name
Address
Telephone number
E-mail address
The information is collected for the purpose of being able to sell goods to you.

Customer account

If you choose to create a customer account, we will store the personal data you provide. With a customer account, you get access to "My page" after logging in.
Here you will see your saved personal data, which you can correct or change. You also get access to order history. A customer account makes it easier for you to shop, as your contact information is filled in at the checkout after logging in.

Newsletter

You have the option to sign up for our newsletter. When signing up, you must give your consent for us to send you e-mails with, among other things, offers, product suggestions and other relevant information.
You can withdraw your consent at any time by unsubscribing from our newsletter. This is done through the link in the sent newsletter, or by sending us an e-mail.

Safe storage

At Syversen, we take security seriously, and therefore have routines and controls so that information does not go astray.
We store personal data for as long as necessary to fulfill our obligations to you as described in this privacy policy.

Cookies

In order to give our customers the best experience of our online store, we use cookies. We use the data to improve and customize our services, offers and advertisements.

Your rights

You have the right to access the personal data we have registered about you. If the information is incorrect, incomplete or irrelevant, you can demand that it be corrected or deleted. Deletion assumes that we are not obliged to store the information in accordance with current legislation or other obligations we have. You can request that your personal data be transferred from us. The personal data will be sent in a machine-readable format.

If you have created a customer account, you can correct or change your personal information yourself by logging in to my page. Or you can send us an e-mail. You can withdraw the consent you have given at any time by contacting us. For newsletters, consent can be obtained through a link in an e-mail.

If you feel that your personal data is not processed in accordance with this declaration, you have the right to complain to the Norwegian Data Protection Authority.

Contact Us

If you have any questions for us regarding the privacy policy, our products or anything else, you can contact us through the information provided below.

Email address: hello@panos.no
Telephone number: +47 91900022
Postal address: Syversen International AB, Box 202 , 452 24 Strömstad

SYVERSEN AS takes all obligations under the Transparency Act seriously - human rights, health, environment, and workplace safety.

The purpose of the Act is to promote businesses' respect for basic human rights and decent working conditions when delivering goods and services, while ensuring public access to information on how they handle and follow up on these issues.

The Act is based on OECD guidelines for conducting due diligence, risk assessment, and implementing measures in areas such as human rights, workers' rights, environment, taxation, anti-corruption, competition laws, consumer interests, and transparency.

We have begun assessing our suppliers regarding the risk areas covered by the Transparency Act. This is an ongoing process, and any new suppliers will be asked the same questions and required to document their compliance with the Act. The goal is to identify potential risk factors and address them according to our policy.

The Board of SYVERSEN AS has approved our policy for the Transparency Act, and assigning the CEO with the responsibility for compliance. Based on this decision, SYVERSEN AS has developed ethical guidelines for suppliers.

Read the guidelines here.

Quality Policy

SYVERSEN AS strives to be knowledgeable and competent to meet present and future needs. With 80 years of experience, our main focus has always been satisfied customers.

We work to ensure all aspects of the company and minimize errors and deviations. This is achieved through robust systems and procedures for document handling, procurement processes, environment, and health and safety.

Our quality procedures cover everything from initial contact to final invoicing and document management. We employ proven processes and methods that yield reliable results.

Competence is built through strong relationships and mutual respect with our customers. All employees take responsibility for quality and personal development within their areas of expertise.

Our guiding principles commit us to continuous improvement of established goals and customer satisfaction:

• Be the preferred supplier to our customers and in the market.
• Quality for SYVERSEN AS means striving to deliver the best product with the right materials and environmentally friendly alternatives whenever possible.
• High delivery reliability with the right price and quality.
• We always choose quality-conscious suppliers who adhere to the principles of transparency.
• Quality entails meeting the requirements of our customers and society while continuously improving the management system and the business through development, skills enhancement, and knowledge transfer.
• We commit to complying with all legal requirements and regulations.

Our quality policy serves as guidance for management and employees, ensuring that we move in the same direction.